Policy’s & Frequently Asked Questions

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Cancellation Policy

I understand that unanticipated events happen occasionally in everyone’s life. In my desire to be effective and fair to all clients, the following policies are honored:

48 hour advance notice is required when canceling an appointment to avoid fees. This allows the opportunity for someone else to schedule an appointment. If you are unable to give 48 hours advance notice you will be charged 100% of your appointment. This amount must be paid prior to your next scheduled appointment.

No-shows

Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” No shows will be charged 100% for their “missed” appointment and will not be allowed to rebook after 2 no shows.

Late Arrivals

If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment.  Regardless of the length of the treatment actually given, you will be responsible for the  booked  session.

Returns on product will be accepted on an individual bases. Must contact business with in 15 days of purchase to initiate return. Honored returns will be redeemed as store credit. 

To hold and honor your appointment. Your card will not be charged at the time of booking.   Your card will only be charged if you either decide to use this as your form of payment after service or if the no-show/late cancellation policy and fee applies. 

For first time appointments the hair should be at least 1/4 inch, you can compare this to a stick sprinkle or a dry grain of rice. Expect to wait 10-14 days after a fresh shave to be ready for a sugaring session. If you feel the need to trim, use a guard and trim no shorter than 1/4. 

After you complete a few sessions, hair can be removed as short as 1/8 inch!

Yes, all that is required is you come in clean with a FRESH TAMPON OR CUP in place. Also, tucking in the string is preferred but not required when using tampons during sugaring services. 

No

I do not allow friends or guests in the room during time of service, however guardians are always welcome when servicing minors. 

No more than waxing does and will yield better results.